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Customer Reviews.

service

5

efficient

08 August 2017

service

5

very good guy

08 August 2017

sales

4

Back office process could be smoother and the steps in the sales process a little clearer for the customer. E.g. a page or email with bullet points of steps and activity required from both parties.

08 August 2017

sales

5

Everything went smoothly and Lewis kept me informed/updated of progress all the way to the day of collection. Fabulous!!!

03 August 2017

sales

5

We were cash customer khurram use his skills to convert us on this Select which give us options

02 August 2017

service

4

My first phone call to make a booking took some time to be answered and when it was I was put on hold. When taken off hold I was asked the same questions. All other aspects were good

01 August 2017

sales

3.5

It was a pleasant experience all round. My only reservation was pushing the GAP and other 'add-on' policies, which I didn't appreciate. That's clearly where you make a significant amount of mark-up and I don't like being 'told' what I need to have.

31 July 2017

service

5

Brilliant service

31 July 2017

sales

5

Very enthusiastic and not pushy sales staff

27 July 2017

sales

5

The car was amazing, so clean and so easy to drive as well as the service i received from Neil.

24 July 2017

service

5

Attentive staff, quick service, nice waiting lounge during service, Wi-Fi availability so I could work on my laptop.

23 July 2017

sales

5

Was quick and easy

23 July 2017

sales

5

smooth and relaxing

20 July 2017

service

3

Web you get to site the on site parts and service team are fine. The issues with MINI Chiswick is getting to that stage. The telephone service is just awful. The guys on site are fine when you get there, but the telephony service is shocking.

19 July 2017

sales

5

Salesman Neil Raphael showed me different models, took me for a test drive, discussed different ways of buying the car, was not pushy, its a great product.

18 July 2017

sales

5

It has been a great experience

17 July 2017

sales

5

Everything was explained simply so I understood my options, all of my questions were answered so I fully understood the process and the car itself. The easiest car purchase I have ever made!

17 July 2017

sales

5

superb customer Services .

16 July 2017

sales

5

very friendly, however 2 points- , I felt slightly pushed into making a decision of buying the car that day - would have liked a little more time. Secondly more info regarding the condition of the car when returning to mini finance- very stresful

13 July 2017

service

3.5

See above

05 July 2017

sales

5

As above

05 July 2017

service

3

The tire pressure indicator issue hasn't been addressed. This would be the second time I get my car looked at by the mechanics at Mini where they failed to help.

04 July 2017

service

5

Excellent customer service. Polite. Kept me regularly informed with car's progress. Can't fault the service provided.

04 July 2017

service

5

Cameron was very efficient in booking my car in and arranging for it to be ready at the time I wanted to collect.

04 July 2017

service

5

All done in time and my car was nice and clean on return

03 July 2017

service

5

As above

01 July 2017

service

5

Satisfied with the workmanship.

30 June 2017

service

5

Again, excellent customer service from beginning to end. They made a very difficult process very easy.

29 June 2017

service

5

Friendly staff, efficient service, car cleaned nicely.

29 June 2017

service

2

I had to visit the service department 3 times before it was all done. Ordered wrong parts then delayed in arriving.My original service advisor left the company within 3 days of seeing and ordering the parts.

28 June 2017

service

4

No needless upsell

27 June 2017

sales

5

Very efficient, professional and courteous service

20 June 2017

sales

3.5

very good sales support from Nigel Bennet

13 June 2017

service

5

Well organised, friendly, professional.

10 June 2017

service

3

Service was executed well, however the check engine light was still on when I picked up the car. It appeared that it had not been looked at. It was dealt with quickly and looked at when in brought it up.

07 June 2017

sales

3

Because it took longer than expected for the delivery and I was without a car for 10 days.

06 June 2017

service

5

Efficient and good communications from Annika

02 June 2017

service

5

The Service Manager called me as soon as I raised a query regarding a warranty matter on my 6 month old Mini, and oversaw the whole procedure, keeping me informed at all times.

29 May 2017

service

5

Really easy to communicate with, understanding of problems collecting the car. Informative, helpful and friendly

26 May 2017

service

5

service was efficient and polite from phones calls all the way through to film sent at the end.

24 May 2017

sales

5

I did not feel pressurised into making a purchase. I was shown the exact car that I requested. The quality of the product was excellent. Once I had driven the car it did not take long for me to decide.