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Customer Reviews.

sales

3.5

very good sales support from Nigel Bennet

13 June 2017

service

5

Well organised, friendly, professional.

10 June 2017

service

3

Service was executed well, however the check engine light was still on when I picked up the car. It appeared that it had not been looked at. It was dealt with quickly and looked at when in brought it up.

07 June 2017

sales

3

Because it took longer than expected for the delivery and I was without a car for 10 days.

06 June 2017

service

5

Efficient and good communications from Annika

02 June 2017

service

5

The Service Manager called me as soon as I raised a query regarding a warranty matter on my 6 month old Mini, and oversaw the whole procedure, keeping me informed at all times.

29 May 2017

service

5

Really easy to communicate with, understanding of problems collecting the car. Informative, helpful and friendly

26 May 2017

service

5

service was efficient and polite from phones calls all the way through to film sent at the end.

24 May 2017

sales

5

I did not feel pressurised into making a purchase. I was shown the exact car that I requested. The quality of the product was excellent. Once I had driven the car it did not take long for me to decide.

19 May 2017

sales

4

It took a couple of visits to make the purchase because there was no finance manager available- the salesman Neil was very apologetic but it would have been much more convenient to complete my purchase in 1 visit.

17 May 2017

service

5

All done within two hrs. And an easy booking system

17 May 2017

service

5

He couldn't be more helpful

16 May 2017

service

5

Convienent location. Courteous staff. Work carried out as requested within agreed timescale.

15 May 2017

service

5

Good friendly service.

11 May 2017

service

4

Everything fine. Invoice takes a lot of understanding

06 May 2017

service

4

A mostly smooth process, even though my car had to be away overnight.

01 May 2017

service

5

Car serviced and returned as promised.

01 May 2017

service

4

Customer service was excellent.

28 April 2017

service

1

Was told my car does not have an XL package which it does. Was also asked to book it in for a service after mot and having taken it in was told it was not needed wasting my day, having to take time off work

27 April 2017

service

5

Thorough and pleasant

25 April 2017

service

5

Fast and professional service. Video from workshop is great.

22 April 2017

service

5

Kept in touch and fast turnaround

18 April 2017

sales

3.5

Neil Raphael is a very experience saleman, my only issue is he made some assumptions for me . I didn't really want a deisel car , and he thought I wanted one, however he managed to change the specification very quickly to satisfy my needs in the end

18 April 2017

sales

5

Neil was efficient, listened to what we wanted and delivered! (We spent a bit more than originally intended but the car is fab !)

14 April 2017

service

4

I asked a question about winscrean washing light kept coming on the Dash Bourd but doesn't get a reply after ring constantly then got a reply

12 April 2017

sales

3

-The valet service before delivery was average. Several marks where the car hadn't been properly cleaned which was disappointing. -Salesman was very helpful / amicable, slightly trying to oversell but not an issue. Sales manager seemed aloof.

12 April 2017

sales

3

I would have liked to have collected my new car on the Saturday but as all the appointment slots were taken I had to go on Friday evening at 7pm, as I was not able to collect during the week due to work.

12 April 2017

service

5

Cameron was attentive diligent and kept us informed all the way

11 April 2017

sales

5

Customer service was faultless as buying a new car should be!

11 April 2017

sales

5

we came to buy BMW but we end looking at MINIs we had a really good services and dealt everything in very processional way by Khurram Francis

08 April 2017

service

5

The car was serviced on time , reasonable prices and cleaned spotlessly

06 April 2017

service

5

Timely reminders. Efficient appointment management. Offer of a lift to the station. Friendly and knowledgable.

06 April 2017

service

3

My service light has come on again, only two weeks after having my breaks services apparently my car needs another vehicle check!

05 April 2017

sales

5

The staff are always very polite and friendly . Neil is always thoughtful to our needs and nothing is ever to much trouble .

04 April 2017

service

5

Everything was easy, my car was picked up, and after the checks the service and MOT were carried out. I was kept fully informed.

04 April 2017

service

5

Excellent customer service received from the whole team.Especially Paul Watton , his product knowledge and customer service skills are impeccable.

31 March 2017

sales

5

Sebastian is the best sale man ever!! He's brilliant!

30 March 2017

sales

5

Sales executive Neil Raphael is THE BUSINESS. Thorough, thoughtful and expert in all aspects of Mini.

30 March 2017

sales

5

Top class service from Khurram and the team

29 March 2017

service

4

Work completed

28 March 2017

sales

3

Experience at showroom good, but Mini Finance a bit of a nightmare! My husband recently bought an Audi with far less faffing. Mini finance made the whole thing unnecessarily complicated.

27 March 2017

service

5

I was quickly booked in for the required service to my mini cooper. The service was completed within the two hour time frame. I was emailed a video which illustrated the service and I was phoned and texted to confirm my car was ready for collection.

27 March 2017

sales

5

Very welcoming and brilliant customer service by Khurram Francis.

25 March 2017

service

5

My car was collected & returned for a modest fee. All work was explained to me over the telephone & via a video. Staff made clear what was mandatory for the MOT & what was merely advisable. My car also came back cleaned.